I saw this in Career Builder so I’m passing it along. It seemed “real” but do your own due diligence.
Apply at CareerBuilder
Job Snapshot Location: Chicago, IL 60609 (Map it! )
Loading Map… Base Pay: $9.00 /HourOther Pay: +premium language differential paid-bilingual German or FrenchEmployee Type: Full-TimeIndustry: Other Great IndustriesManages Others: NoJob Type: Customer ServiceEducation: High SchoolExperience: Not SpecifiedTravel: NoneRelocation Covered: NoPost Date: 12/11/2010Contact Information Contact: Michael HillPhone: 970-351-5705Ref ID: Tech Support LL
Description
On Line World Customer Support – Work From Home
25 positions available for immediate hireWORK FROM HOME
Support a 3D virtual world where users socialize, connect and create using voice and text chat! Help our client’s customerswith technical, billing and customer care issues from the comfort of your own home office!
Become part of a diverse team who enjoys working together. StarTek offers a unique work from home opportunity where you will help customers over the phone, email and chat . Opportunities available for the English only division as well as BILINGUAL (salary premium paid) for English/Spanish, English/German, English French and English/Japanese divisions.
Job duties include the following but are not limited to:
Respond courteously and efficiently to customer inquiries via trouble ticket system, live chat, email and phone concerning virtual world gaming products or services
Provide technical support and help desk functions for customer inquiries and resolves issues related to customer hardware and software, connectivity, product function or inventory
Answers questions regarding billing, service, features, activations and/or account information changes.Experience and Educational Requirements:
High School Graduate or GED required.
Associates’ degree (AA) from a two-year college or university or equivalent combination of education and experience preferred but not mandatory
6 months experience as a user of virtual online world, or 3 months technical support/customer care experienceAdvantages of Working Home:
No time, gas or energy wasted on commuting to work!
Medical, dental and visual benefits available after 90- days of employment for full time employees
Fully paid training
Variety of shifts available
Full time (35-40 hours a week) and PartTime (20-30 hours a week) available
Requirements
Experience and Educational Requirements:High School Graduate or GED required. Associates’ degree (AA) from a two-year college or university or equivalent combination of education and experience preferred
6 months experience as a user of Online 3D Virtual World OR 3 months work experience as a technical support/customer care experience preferredOther Requirements to be a Work @ Home Agent:
Fluent in written and verbal English
Fluent in written German and or French (Premium salary paid if fully bilingual in German or French!)
18 years of age or older
Proof of eligibility to work in the United States for any employer for any length of time
Reliable with a good work ethic
Self-starter and disciplined; not easily distracted while working at home
Friendly, outgoing and likes working with people
Ability to multitask (Talking to clients while toggling between multiple browser screens), handling multiple chats at once
Tech and internet savvy
Ability to work unsupervised
Flexible availability to meet client demands and work a variety of shifts that MAY include days, evenings, nights, weekends and holidays
Equipment Requirement to be a Work from Home Customer Service Agent:Quiet working home office environment (preferably with closed door) free from noise and interruptions
Call Center Grade Phone and Headset (must be willing to purchase upfront – will be reimbursed after 90 days of employment)
Landline Phone – No VOIP or Cell Phone
A high speed Internet connection (hard-wired such as DSL or Cable – no wireless or satellite)
Reliable updated desk top computer meeting the requirements below:
Computer Specific Requirements:Operating System: Windows XP or Window Vista (no mac’s allowed – sorry)
Web Browser: Microsoft Internet Explorer 6.0 or higher
Maximum Screen Resolution: Minimum 1024X768
Sound Card
Optical Drive (CD/DVD)
Windows Automatic Update Enabled
Number of USB Ports: Minimum 1
RAM Internal: Minimum 1 GB
Upload Speed: Minimum 410kbps
Download Speed: Minimum 1200
Hard Drive Size: Minimum 20GB
Hard Drive Free Space: Minimum 5GB
Processor Frequency: Minimum 1600MHz
Must have a video card meeting minimum requirements
Large computer monitor or dual monitors recommended
Work At Home Business Opportunities Weblog | On Line World … | The Knowledge Blog – Dominima on December 17th, 2010 at 9:42 pm
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