The number of work at home call center agents continues to rise. The trick is how to manage them appropriately… for company profitability and to attract and keep the best agents. That’s no easy task.
You can get lots of agents easily enough.
You can keep things profitable easy enough.
But doing the above while making sure the vast majority of your callers make an income that keeps them logging in, well that’s another story.
Here’s some on the trends in that direction:














No comments yet.