How Twitter Helps Customer Service Dilemmas

This is cool. A web designer had to work at home because of a sick child.

Here name brand cable internet is down. She can’t work.

She goes through the voice mail jungle and gets no help.

She can’t work.

Customers can’t contact her.

So she uses her Blackberry to log on to Twitter, leaves a message for her customers (hopefully) to find and some choice words about her internet provider.

Lo and behold, name brand cable internet provider scans sites like Twitter to monitor and respond to such comments and someone actually TOOK ACTION to help her.

They got the problem fixed by 5 PM. Better late than never I suppose.

Got a problem? Twitter a rant about it. It might help.