Liveops.com continues to grow. Their expectation is that most companies won’t want to have their own “in house” call center operations. That distracts from their core business. They’re hoping most companies will prefer to outsource that work to them.
From DestinationCRM.com
The age of companies housing their contact center operations all under one roof is quickly becoming a thing of the past. As consumers expect better service from companies, organizations have been forced to adapt — distributing agents across states (and countries), revamping technology, and rethinking core strategies. The next wave of innovation in the contact center industry, according to many industry observers, has arrived in the form of on-demand platforms for hosted or managed contact center service.
Executives at Palo Alto, Calif.-based LiveOps say they are constantly trying to stay ahead of the contact center innovation curve, and that the new platform is one result of that effort. “We’re seeing a huge migration to using on-demand application in the contact center,” says Azita Martin, vice president of marketing for LiveOps.
Rose Bardar on April 4th, 2008 at 5:42 am
seeking at home employment. i heard of your company on GMA this morning. I have been seeking home employment for sometime but like all others are experiencing, its a scam. I would more information on how to start.