I’ve told you about Alpine Access’ rapid growth. Here’s a job opening for them I’d like to pass along. Here’s part of it. You can read it all here.
Payment Solutions Specialist
Work from the comfort of your home
Agents working this program will be responsible for delivering superior customer service in all customer interactions which include the handling of inbound and outbound customer service calls for wireless phone customers. The ideal candidate has the ability to build a professional and friendly rapport with callers and be comfortable asking for payment and negotiating payment solutions.
Part Time or Full Time
Agent Pay Rate – $9/hour
EXPERIENCE
- Minimum 1 year of customer care experience required
- Previous call center experience desired
- Work from home experience desired
- Knowledge of wireless companies desired
- Candidates currently working for another cell phone provider, will not be eligible for hire at this time.
REQUIRED SKILLS
- Excellent listening skills
- Excellent customer service, interpersonal, and communication skills
- Proactive problem solving skills and the use of empowerment to resolve customer issues
- Ability to empathize and establish positive rapport with customer
- Ability to ask for payment and negotiate payment schedule
- Excellent verbal and written communication including grammar and voice quality
- Ability to learn via live instructor lead phone/conference call
- Excellent attention to detail
- Ability to multi-task in a fast-paced and changing environment
- Good typing, data entry, and spelling skills
Related Links: One of the problems with many work at home call center positions is “down time” when you’re not earning income. Check out Legit Online Jobs for ways to earn money from home during this “downtime”.
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