LiveOps is on a roll and picking up more “blue chip” clients they say. In other words, they’re getting more “mainstream” companies and, I suppose, not just being considered a call center to handle “infomercial” traffic.
That’s good for people who want to work from home, but note the statistics… 3500 people are applying weekly. They hire only the top 5%. Then the people they do hire are given business in proportion to their productivity as determined by their computerized systems. Some people wait for long stretches without working at all, hence a recent lawsuit.
Working at home – at least with liveops – is not a “cute little side job” you do while watching soap operas!
Here’s an excerpt from the press release:
LiveOps, the leader in virtual contact center solutions, today announced continued momentum and record growth in 2007 as the company transforms the way enterprises launch and scale virtual contact centers.
The company has grown year over year revenue by almost 70 percent in 2007 and has achieved profitability by adding blue-chip enterprise customers across a range of industries including eBay, Euro Pro, Kodak, LifeLock and MetLife.
These companies are using a combination of LiveOps independent home agents and/or software as a service (Saas) applications to dramatically improve the flexibility and service quality of their contact centers.
The company just passed the milestone of one million minutes per day of
calls running on its Saas platform and is on track to contract with over
20,000 home-based customer service agents by the first quarter of 2008.Every week, more than 3,500 individuals apply to contract with LiveOps as
independent home-based businesses; and only the top five percent are selected.
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