I ran across this at Business Wire. Now folks whose paperwork took 7 days takes a few hours. That’s amazing. I wonder if the part about working at home is a new development that this technology facilitates or if they worked at home under the old arrangement?
The North Texas chapter of Big Brothers Big Sisters is the largest in the country, encompassing 300 square miles and matching over 8,000 children with mentors. The sheer size of the agency required many of the organization’s social service professionals to drive more than 50 miles each way to complete paperwork, fill out mentor evaluations and conduct volunteer outreach. As a result, employees often came in once a week or less, creating a lag in the process.
“The lag time slowed down the process of finding volunteers, qualifying them, matching them with children and establishing the relationship,” said Sean Ryan, director of information services, Big Brothers Big Sisters of North Texas. “With Kaseya, our employees are able to work from home, eliminating this lag time. The average time to fill out paperwork went from seven days to several hours.”
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