Here’s what happened to one small business owner when he switched to VoIP and there was an outage.
Read the article and you’ll find it’s no wonder SunRocket went broke… they had razor thin margins!
Click here for dial up voip (no broadband required!)
Click here for another excellent Voip Provider
From PC World
The problem stems from contractual relationships that SunRocket Inc. had with “dozens” of local carriers, Lustig said. SunRocket went out of business in July and recommended TeleBlend and 8X8 Inc. as replacement providers. “SunRocket left a huge mess,” Lustig added.
It isn’t clear how soon TeleBlend service might be restored, but Kruskol is moving ahead, looking for other providers and even considering Time Warner Cable Inc. broadband, which might more than double his monthly home phone bill to $30 or more.
For now, Kruskol relies on his cell phone to keep in contact with his business colleagues and clients, and several have informed him that his VOIP service is out. He publicizes independent films, which involves contacting members of the news media to arrange interviews. He said he can’t reliable track how many opportunities have been missed since the outage.
Krusko said he doesn’t regret going with SunRocket to control his costs, since it started at $99 a year. “How is anybody going to beat that?” he asked.
But he is also concerned about getting the runaround from TeleBlend, and how his repeated calls there haven’t made a difference.
Admittedly, he added, TeleBlend’s customer care is not that different than the large carriers he has done business with, including Sprint Nextel Corp. and T-Mobile. “I have found that every time you call any of the carriers for a problem, that each different [customer care] person has a different answer to what’s wrong, a different attitude toward you and a whole different procedure for what to do,” he said. Even a complaint to the Federal Communications Commission would not matter much, he suggested.
No comments yet.