How LiveOps.com Identifies Their Best Operators And Pays Them More

July 11, 2007 by Chuck | 71 Comments

Chuck’s Note: You can read all our LiveOps related posts here. You can check here if you’re coming to this page because of an outage at the LiveOps site.

As I’ve said previously, a friend of mine went to work for LiveOps.com and he’s very happy with the company.

Here’s how LiveOps.com selects the Best Available Operator to take the call from VentureBlog:

The key to the LiveOps platform is that it tracks and manages each individual answering phones as an autonomous agent. And each agent is characterized by a set of data that makes up that agent’s profile. So imagine that my mom decides to make some extra money by becoming a LiveOps agent. When she first starts to answer calls, the system will have very little information about her. But over time it will gather data about the job she is doing. The LiveOps platform will learn things like how quickly she answers a ringing phone, how many minutes is her average phone call, how satisfied are the callers with the outcomes from her calls, how many of her calls result in sales, what is the average amount of money spent on a call she takes, how often does she manage to up-sell the caller, etc. Using all of this data, when a call comes in, the LiveOps platform is able to rout the call, not to the next available operator, but rather to the best available operator. And that is LiveOps’ unfair advantage.

This means of course that they top operators get the most calls and if their pattern holds true, more commissions. Since LiveOps.com operators are paid by the minute and by commission, the company routes the calls to the most effective operators. That means the better you work from home, the more money you’ll be able to make. It’s a win – win – win situation for you, LiveOps.com and the customer.

Related Links: One of the problems with many work at home call center positions is “down time” when you’re not earning income. Check out Legit Online Jobs for ways to earn money from home during this “downtime”.

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Comments

  • Brenda Hartwellll on December 10th, 2007 at 12:19 pm

    Looking for at home job full time, with low to no start up cost. Looking to start asap.
    Would like to have proof that this is an approved program not a scam. Due to having children with autism and heart problems. need to work from home please understand why i’m asking for this. thanks

  • debra on December 10th, 2007 at 7:15 pm

    listings of leggit companies, true companies don’t charge fee’s.

  • Maria E. Calvo on March 27th, 2008 at 8:01 am

    I have been recently laid off and have been looking for a chance to work from home, but most of the sites that I found, were not the real deal.

  • Ann Cobbett on April 4th, 2008 at 6:03 am

    I have been looking for a job to do from home. I’ve spent months running into all kinds of “millionaire overnight” scams and fees to be paid. I just want to work and be able to get by each month without worrying.

  • Virginia Breeden on April 4th, 2008 at 6:23 am

    How do I apply?

  • Julie A. Ross on April 4th, 2008 at 6:31 am

    I am a young 60 yr old retired administrative assistant and am very bored….I would just love to work out of my home…I am a people person and love to talk…. I just saw LiveOps on Good Morning America and was very impressed…this would be an excellent position for me….I am very interested….please respond…thank you

  • joanne patterson on April 4th, 2008 at 6:35 am

    I AM INTERESTED IN WORKING FOR LIVE-OPS. I HAVE 5 CHILDREN AND WILL HAVE A REAL HARD TIME GOING TO WORK. I WOULD LIKE TO KNOW JUST HOW TO SIGN ON WITH LIVEOPS. LOOKING FORWARD TO DOING A HOME POSITION. THANKS

  • Francesca Williams on April 4th, 2008 at 6:38 am

    I have repeatedly heard about this company (liveop.com) and I am very interested in career opportunities, if this is the place to make such inquireres. Nonetheless, I can be reached at the above e-mail address, and I hope that I hear from you soon.

  • kenneth whitten on April 4th, 2008 at 7:36 am

    I would like more information on your home based opportunities

  • TED VEST on April 4th, 2008 at 7:50 am

    RETIRED TRAVELING SALESMAN LOOKING FOR SOMETHING TO DO TO EARN SOME MONEY.
    WANT TO WORK FROM HOME

  • Darlene on April 4th, 2008 at 9:20 am

    looking for a partime job. I have been unemployed for the past 4 years. Sending plenty of resumes and no response. Please inform me of how I can get started with this program and is there a fee involved. If so how much.

  • Angelo Calico on April 4th, 2008 at 9:34 am

    I am a retired pharmacist looking for some type of home based business where I can earn some income. Although I have some medical experience I am willing to learn some other field.

  • eileen parker on April 4th, 2008 at 3:47 pm

    i also heard of liveops today on GMA, and also am interested in working for liveops please contact me @ e-mail address thank you

  • Tim Herron on April 4th, 2008 at 4:57 pm

    I would like to know more. Thanks

  • Michelle Armentrout on April 4th, 2008 at 5:39 pm

    I just heard of liveop.com this morning on Good Morning America and I am very interested in workimg for liveops. Please contact at my email address with any information that could be provided. Thank you.

  • kathy on April 4th, 2008 at 6:46 pm

    I am interested in working from home and I heard of this on GMA and I was trying to apply for several of the companies that is listed and I live in Wichita Ks and it stated that none of the companies are valid in Kansas, I would like to know why and also is there any other companies that is valid in Ks. Thanks

  • veroncia on April 4th, 2008 at 11:14 pm

    I live in Sri Lanka and have seen your website. I like to know whether my country is included in the work-at-home programs and if so, how do I enroll myself. Please mail me details.

  • murlyn palma on April 5th, 2008 at 5:32 am

    i will like to work for your company

  • Jennifer Kistner on April 5th, 2008 at 9:33 am

    I had aimed to apply for this company at the first of this month and had to work and didn’t. I am still more then ever excited to apply and will do so. I’m not sure why everyone is posting here. But after months of research I’ve come to find this and a few other outsource companies are legit. If this is a site to get information or access to being hired. Please sign me on.
    fancyschmancy58@hotmail.com
    Thank you

  • veda heisler on April 5th, 2008 at 2:45 pm

    I was told about your company, by a friend , and
    am quite anxious to know more about it, as I am
    reitred, and have a lot fo time to devote to it. Also, I am an experienced phone person, in such things as different publications, magazines, ect.

  • veda heisler on April 5th, 2008 at 2:51 pm

    I am a retired lady, looking for something to do
    in my sparetime. I am experienced with telephone work hyaving done this type fo work
    for 12-15 years.

  • Annette Bomer on April 6th, 2008 at 1:59 pm

    I have been looking for a job for months now, got laid off in June of 2007 and I also had major back surgery. H ave been looking for a full time job and as we all know is very hard to find. I would love to work out of my home too. I have been doing receptionist/office assistant work for 15 yrs now.
    Would love to find out about this.
    AB

  • Anonymous on April 7th, 2008 at 6:24 am

    LiveO is absolutely SWARMED with applications from the show, if the weren’t already crowded with them before. Before it aired it took at least a month to hear back from them, now that the show has aired, there is not telling how long it will take to get a response to your application. Just keep that in mind.

  • Jamie Gay on April 7th, 2008 at 8:10 am

    I am a single mother of three small children, and I find it very difficult to pay childcare.This could be exactly what i need.Please contact me and let me know more.thanks

  • Melanie Malott on April 7th, 2008 at 3:56 pm

    I am interested in working from home. Many years in customer service. Public relation skill very good. Please e-mail me information to how I can apply to you company. Thanking you in advance.

  • Dean Klein on April 9th, 2008 at 9:28 am

    I am very interested in getting more information about you. Please e-mail me at dinosaur81610@yahoo.com

  • Vickey J. Moore-CHARLES on April 16th, 2008 at 7:19 pm

    I currently work outside the home and I’m very interested in leaving my current job and start working from home

  • Vickey J. Moore-CHARLES on April 16th, 2008 at 7:22 pm

    I currently work outside the home. However, I am very interested in working from home and I believe live Op will provide me with the opportunity to do that.

  • Steven Whalen on April 20th, 2008 at 1:00 pm

    I am currently working in the Health Insurance industry and I’m looking for a job I can do from home after I get off from my day job. I’m wanting to make some extra money to put aside for a rainy day and to help pay for my gas. I would like an opportunity to work for Liveop.com

  • Theresa on April 24th, 2008 at 10:36 am

    I currently am working for a major national retailer in a call center that offers no call center benefits in regards to wages . I cannot support my family on this giant “hamster wheel” and looking for another opportunity. I possess exemplary customer service skills I would like more information

  • Mary on April 24th, 2008 at 12:13 pm

    I am interested in working from home. I have three little ones and it is hard to work outside of the house because of the cost. I have worked in customer service and would like an opportunity to work for LiveOps. Can you please send me more information.

  • Maureen Schonborn on April 25th, 2008 at 7:42 am

    04/25/08 I would love to work at home and would appreciate the opportunity to do so! I have been on so many websites and they are all scams. I watched the M & J Show yesterday and was so excited to hear that there are legitimate work from home jobs.
    Sincerely,
    Maureen Schonborn

  • Consuelo Morin on April 26th, 2008 at 9:31 am

    I’m interested in data entry work. Have been out of work for four (4) years. Have no insurance. Need extra cash. please tell me more.

  • debra wright on April 28th, 2008 at 11:48 am

    how do i apply?

  • Mario Jones on May 2nd, 2008 at 9:44 pm

    I want to know more.

  • Jackie on May 3rd, 2008 at 5:33 am

    I was at the park with my 3 kids and I met my girl there with her 11 year girl. I just met a girl with 4 kids at the park yesterday. Her youngest is 6 weeks old. I am an at home mom. I told her I am an Artist and jewelry maker. I told her I was trying to do some from home for extra money. I also told her I have been researching for 5 months for at home jobs. She told me she had been researching for 2 years! She said there is a lot of scams out there. She told me she paid a small fee. Yes, some people say you should have to pay nothing. I guess they have to eat like anyone else? She has been working with Live Ops for 2 months now. She told me she files out her 1099 form for taxes. She loves it. She set her own hours. Her husband said she is no longer stressed out. I am going to do this too. :-)

  • CHERYLLE on May 10th, 2008 at 1:22 pm

    I am a liveoips agen and there is no fee to work with them, but you have to pay for your background check of $30 like any other ligit company, and you can make as much as you want to. It is your own business you are building.

  • CHERYLLE on May 10th, 2008 at 1:23 pm

    I am a liveoips agent and there is no fee to work with them, but you have to pay for your background check of $30 like any other ligit company, and you can make as much as you want to. It is your own business you are building.

  • Alissa Jones on May 10th, 2008 at 4:26 pm

    Hello my name is Alissa and I am a mother of three. working at home is perfect for me I would have more time with my childern.
    I am a hard worker,I get along well with others. I never mix my work with my personal life I will always good my best

  • Alissa Jones on May 10th, 2008 at 4:34 pm

    Hello my name is Alissa a mother of three and I think that working at home would be perfect becuse I would hve more time with my children.
    I am a hard worker,I get along well with others I would never mix my work with my personal life. Iwill always work at my best.

  • sarah on May 14th, 2008 at 8:05 am

    I would like to learn more about working from home, and would appreciate more information as to how this would work . Thanks!

  • maria on May 22nd, 2008 at 10:35 pm

    IM INTEREST IN INFORMATION ON HOW TO WORK FROM HOME PLEASE LET ME KNOWA SOON AS POSSIBLE THANKS.

  • maria on May 22nd, 2008 at 10:38 pm

    IM INTERESTED ON INFORMATION ON HOW TO START WORKING FROM HOME

  • judy on May 27th, 2008 at 11:46 am

    Recently retired, require additional money each month, with no money to be paid up-front, please. Tell me more…………

  • Naomi Salaman on May 29th, 2008 at 9:41 am

    Would like to work from please send me the necessary information. inorder for me to apply.

    Thank you.

  • Naomi Salaman on May 29th, 2008 at 9:45 am

    my email address is islandmix@homail.com. Please send me an application

  • Naomi Salaman on May 29th, 2008 at 9:48 am

    The email to send the application to is islandmix@juno.com.

  • Hannah on June 11th, 2008 at 1:21 pm

    I have been working at liveops since July, and its a good place to deal with!

  • Denise Lester on June 16th, 2008 at 8:58 pm

    I’ m really interested in having more information about signing up for live ops. Please forword information. Thank-You

  • tanya perkins on June 29th, 2008 at 6:19 pm

    hey there liveops how’s it going? i have lots of customer service experience and am self motivated. please let me know how i can join your team. thx

  • Denise Brown on July 9th, 2008 at 7:08 am

    I would like more information on Liveops.com , I work at a call center for Medicare now.

  • Denise Brown on July 9th, 2008 at 7:11 am

    I would like more information on liveops.com and would there be any training?

  • Palestine Riles on August 3rd, 2008 at 5:40 pm

    I’m interested in working from home part- time Please send me information where to apply.

  • D Schmaltz on August 13th, 2008 at 9:09 am

    I need more information

  • Stephanie Wilson on August 14th, 2008 at 10:12 am

    Hello, I heard about (liveops.com) from a friend. I’m a business owner and work has been slow. seeking to earn extra income from your company. Please call or email me with more information, so i can get started. Thanks
    home: 301-350-0405

  • Sandra Waddy on August 27th, 2008 at 8:32 pm

    Hello;
    I just heard about your co., and I would like info on how I can get started working from home.
    Please send via e-mail or call
    718-396-2901
    Thank -you

  • Marianne Harris on September 8th, 2008 at 11:07 am

    My husband heard about your work at home program through a friends wife. She loves working for you. I am very interested in working from home, please let me know the process to apply. Thank You, Marianne

  • Melinda Mitchell on September 10th, 2008 at 4:45 pm

    Can I have more information

  • Melinda Mitchell on September 10th, 2008 at 4:46 pm

    this sounds like something I might be interested in tell me more

  • Kristen Dunn on October 20th, 2008 at 5:27 pm

    I would like to work from home if you would please send me some information.

  • Annette Simpson on November 4th, 2008 at 7:25 pm

    I am a single mom and I would love to work at home part time. Right now I have a full time job but the extra income would be great.

  • reneacleveland on November 4th, 2008 at 7:46 pm

    i need extra income i have a very out going personality i am a office manager my husband lost job money is so tight

  • Victor on November 13th, 2008 at 1:03 am

    We have the best work from home business opportunity arround. For more info contact me victormicah@yahoo.com and i will send you a decision package.

  • Naa'ila Kornegay on January 22nd, 2009 at 12:11 am

    I’m very interested in your company can you please send me an email at the list email address or call me @ 901-358-0660. Thankyou

  • Darlene Bowers on May 23rd, 2009 at 9:26 am

    I’m interested in working from my home

  • Darlene Bowers on May 23rd, 2009 at 9:29 am

    I’m interested in working from home

  • Darlene Bowers on May 23rd, 2009 at 9:31 am

    I have always been in the top 10% of my sales force. I’m interested in working from home.

  • Peggy Baldwin on July 2nd, 2009 at 7:28 am

    Hello my name is Peggy Baldwin and a lady at my job suggested I contact your company because she knows of someone that works out of her home for you. I have 10 plus years exp. in Customer Service, 25 years in Data Entry and am very skilled.

  • Elizabeth McLellan on October 14th, 2009 at 2:02 pm

    I am very interested in finding out how Live Ops, work at home business works, and how I can make it work for me. Thank you for your time.

  • Offer Tsuriel on October 16th, 2009 at 2:01 pm

    LiveOps helps companies break away from the complexity and constraints of traditional call center models. They operating the largest virtual call center in the world.

  • Rick Anderson on February 18th, 2010 at 9:06 pm

    That sounds great but it seems like it would surely be hard to make much from it unless you are very good. The competition for the top operators would be very high. But I guess that would make you try much harder. Thank for the information. I’ll check it out.

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