As I’ve said previously, a friend of mine went to work for LiveOps.com and he’s very happy with the company.
Here’s how LiveOps.com selects the Best Available Operator to take the call from VentureBlog:
The key to the LiveOps platform is that it tracks and manages each individual answering phones as an autonomous agent. And each agent is characterized by a set of data that makes up that agent’s profile. So imagine that my mom decides to make some extra money by becoming a LiveOps agent. When she first starts to answer calls, the system will have very little information about her. But over time it will gather data about the job she is doing. The LiveOps platform will learn things like how quickly she answers a ringing phone, how many minutes is her average phone call, how satisfied are the callers with the outcomes from her calls, how many of her calls result in sales, what is the average amount of money spent on a call she takes, how often does she manage to up-sell the caller, etc. Using all of this data, when a call comes in, the LiveOps platform is able to rout the call, not to the next available operator, but rather to the best available operator. And that is LiveOps’ unfair advantage.
This means of course that they top operators get the most calls and if their pattern holds true, more commissions. Since LiveOps.com operators are paid by the minute and by commission, the company routes the calls to the most effective operators. That means the better you work from home, the more money you’ll be able to make. It’s a win – win – win situation for you, LiveOps.com and the customer.
Related Links: One of the problems with many work at home call center positions is “down time” when you’re not earning income. Check out Legit Online Jobs for ways to earn money from home during this “downtime”.
The Little White eBook of Homeshoring Jobs profiles 180+ companies that regular hire home-based workers for inbound and outbound callers, customer care, and tech support – complete with salary information, typical schedules, and the tools you’ll need to get the virtual job you want. All of our readers get free updates for life.