An informant who worked for a name brand, huge computer discounter told me some of their systems for messing the customers around royally. So beware of this when you’re buying a computer. Is the tech support and warranty really worth a thing?
As a tech support worker this person was required to go through a special cumbersome procedure to solve problems … and if they used a “shortcut”, they were actually “graded down”. If they were graded down too much - even if they actually solved your problem, they were fired.
Why? He was getting to that…
Here’s another secret this person revealed. By the 17 minute mark of your tech support call (the time you’re actually talking to someone, not the hour you spent on hold to get a human), the company has determined you’re wasting too much of their time. So whether the fix you’re about to hear really will work OR NOT they give you some Mickey Mouse thing to try and say “If it doesn’t work, call back.”
The idea is that if by some miracle it actually works, good enough. But if it doesn’t work, so what? They know that if you get this treatment enough, you’ll stop calling back and “bothering them”. And if you should happen to hire someone locally to fix your computer. When someone local fixes your computer, that voids your warranty.
So be wary of what you buy. Price isn’t always everything. Especially if you’re running a business, know who to buy computers from and who can service them reasonably and effectively in your area.
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