Last summer, Midwest Family Mutual Insurance Company went virtual.
Over 50 workers now do their billing, underwriting and policy reviews on computers and phones in ergonomically correct workstations in their homes, all provided by the company. according to the Minneapolis Star Tribune.
Midwest Family Mutual, a property and casualty company with $61 million in annual revenue, spent 2002 to 2004 becoming a paperless company, Boyd said. All mail and documents are scanned into computer files accessible by all employees.
Karen Frederick used to drop her children off at day care at 6 a.m., drive about 50 miles south into the Minneapolis area to work, then hope to be home again around 5 p.m.
Now 6 a.m. has Frederick making a “two-second” commute to her basement office, taking a break at about 7:30 to get Tanner, 7, and Cody, 5, off to the school bus. Then it’s back to work until about 4:30 p.m., when the bus brings her boys back home.
Frederick is a claims specialist for Midwest Family Mutual Insurance Co.
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